|
|
Call Toll Free: 1-855-442-8667
Call Local: 1-786-888-8700
Customer Service
General
|
|
|
The Ecigart is available to U.S. customers with U.S. shipping addresses and International customers with shipping supplied by either The United States Postal Service (USPS) or UPS. New orders are typically packed within 1 business day of ordering and are delivered within the time frame specified during checkout based upon the shipping option selected. These time frames are merely a guide and we offer no guarantee unless otherwise posted. Once your order has been shipped, you will receive an email confirmation with an order tracking number and information on how to track your package.
NOTE: If USPS is selected, we cannot offer any guarantee of delivery or accept any liability for lost orders. All delivery issues should be addressed with your local post office. Guaranteed delivery is only available on orders shipped via UPS.
|
|
|
Once you complete your ecigartTM order, you will receive an order confirmation via email. You will then receive an additional email when your order has been packed and shipped along with tracking information if applicable..
If you have created a ecigartTM account during the purchase of your items, you can check your order status anytime by
simply clicking on the "Login" link in the navigation bar at the top of every page.
From there, you will be able to view information about your order. Please allow at least 24 hours for tracking information to be displayed.
|
|
|
We are so convinced you will love our products that we offer a complete 100% 30-Day Money Back Guarantee on any product
(excluding cartridges)! If for any reason you are not completely satisfied with your purchase, feel free to return your product for a full refund of the
purchase price less shipping and handling. Simply call customer service at 1-888-219-3289 and get an RMA number. We will continue to strive to make
ecigartTM your first choice for the best products, lightning fast shipping, and superior customer service.
NOTE: All refund requests MUST be accompanied by a valid RMA, be received within 30 days from the date of the original order, and include
all items from the original purchase. We reserve the right to refuse any refund or to issue a partial refund for any request that does not meet
these requirements. Due to potential health risks, we cannot offer this guarantee on cartridges.
|
|
|
We stand behind the quality of our product and guarantee to the original purchaser that our product shall be free from defects in material or
workmanship for a period of one year from the original purchase date. This warranty applies to the product under normal use and is subject to all
product usage documentation. In the event you
need to exchange your ecigartTM battery, or charger, simply complete the Return Merchandise Authorization (RMA),
place the RMA form and the item(s) to be exchanged in a padded envelope, and mail it to us at the address indicated on the RMA form.
RMA forms can be obtained by email after you get your RMA number, or calling customer service. Please allow 1-2 weeks for processing.
|
|
A valid email & your name are required
|
